Privacy Policy

1. Information We Collect

Information you provide

• Name, email address, phone number when you create an account
• Shipping and billing addresses
• Payment information (processed securely by Razorpay — we never store card details)
• Messages sent through our chat support or contact form
• Product reviews and ratings you submit

Information collected automatically

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited, time spent, and clickstream data
• Cookies and similar tracking technologies

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, shipping updates, and invoices
• To respond to your support requests and enquiries
• To personalise your shopping experience and product recommendations
• To detect and prevent fraud and abuse
• To improve our website, products, and services
• To send promotional emails (only with your consent — you can unsubscribe at any time)

3. Cookies

We use cookies to:

• Keep you logged in and maintain your shopping cart
• Remember your preferences (currency, language)
• Analyse site traffic (via anonymised analytics)

You can disable cookies in your browser settings, but some features of the site may not work correctly.

4. Sharing Your Information

We do not sell your personal data. We may share it only with:

• Delivery partners — your name, address, and phone for order fulfilment
• Payment processors — Razorpay, for secure payment processing
• Cloud infrastructure — Supabase and Vercel for hosting and database
• Legal authorities — only when required by law

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 7 years for accounting and tax compliance. You may request deletion of your account at any time (see Your Rights below).

6. Your Rights

You have the right to:

• Access — request a copy of your personal data
• Correction — update inaccurate information in your account
• Deletion — request deletion of your account and data
• Portability — receive your data in a machine-readable format
• Opt-out — unsubscribe from marketing emails at any time

To exercise any of these rights, contact us.

7. Security

We use industry-standard security measures including TLS encryption, row-level security on our database, and two-factor authentication for admin access. However, no method of internet transmission is 100% secure.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.